Refund policy

Last updated 9 October 2026

DeepXRoute sells prepaid usage credit. This policy explains when a payment can be refunded.

Purchased credit is non-refundable

Credit top-ups are one-off payments in US dollars. Once a payment is confirmed and credit is added to your wallet, it is not refundable, in whole or in part, including credit you have not used. Purchased credit does not expire while your account remains open.

When we will refund

• You were charged more than once for the same top-up.
• You were charged but the credit was never added to your wallet, and we cannot add it.
• The payment was made without your authorisation.
• A refund is required by applicable law.

Email contactus@firebirds.cc within 30 days of the charge with your account email and payment reference. Approved refunds go back to the original payment method; your bank may take 5–10 business days to show it.

Failed requests

Requests reserve their maximum possible cost and then charge only actual reported usage. If a generation fails before completion, the reserved amount is released back to your wallet; it is not charged.

Promotional and test credit

Bonus, promotional and test credit has no cash value and cannot be refunded or transferred.

Cancellation

There are no subscriptions or automatic charges, so there is nothing to cancel. You can stop using the service at any time. Closing your account does not refund remaining purchased credit.

Payment disputes

Please contact us before disputing a charge with your bank; most issues can be resolved quickly. While a card dispute is open, the related account may be paused for review.